Delete your Plume account

Plume is a health journal for iPhone, and you can delete your Plume account and everything in it at any time, in the app or by email.

How do I delete my account in the app?

1. Open Plume on your iPhone.
2. Tap your initial at the top right of Today to open Settings.
3. Choose Delete account & data and confirm.

This works whether or not you signed in. It is the quickest way, because the app already knows which account is yours.

How do I delete my account by email?

Write to help@plumeapp.net with the subject “Delete my account”.

• If you signed in with an email code, write from that email address.
• If you used Sign in with Apple, or never signed in, Plume may hold no email address for you. We will reply with a way to confirm the account from the app, so that nobody else can delete your journal.

We do not ask for more information than is needed to find the right account. Response times for requests are set out in the Privacy Policy.

What is deleted?

Deleting your account erases your entries, photos, recordings and attached files, what Plume read and worked out from them, your goals and settings, and the account itself, from Plume’s servers. It cannot be undone.

Backups that exist only to recover from an outage expire on a fixed schedule afterwards. The Privacy Policy gives the exact periods and anything that is kept, and the Consumer Health Data Privacy Policy describes your rights over health data.

Can I delete only part of my data?

• One entry: open it and delete it. Its text, photos, recordings and what Plume read from it are removed.
• Cycle or mood tracking: turn either off in Settings. Plume stops collecting it and removes what it had worked out from it.
• Stop processing without deleting: withdraw your consent in Settings, under Consent & data use. You can still export and delete afterwards.

Does removing the app delete my account?

No. Removing Plume from your iPhone does not delete the account on Plume’s servers. Delete the account first, using the steps above, or email us afterwards. An account that was never signed in to is removed automatically after a period without use, as described in the Privacy Policy.

Can I keep a copy first?

Yes. In Settings, open Privacy & data and choose Export to save everything as JSON or CSV before you delete.